Refund policy

We have 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Kaner and Co. Business products are all Made to Order. If you have received a defective product, or there is any error in embroidery or print, we will replace item, but not pay for replacement shipping. We verify and check all products before delivering. 

To start a return, you can contact us at kanerandco@yahoo.com. Please note that returns will need to be sent to the following address: 702 John Ct., Genoa, IL 60135 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at kanerandco@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, if there is a no price difference in exchange items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kanerandco@yahoo.com.